Terms and Conditions

General web and e-shop terms and conditions

This page contains the terms and conditions applied to all orders placed on kyomowatches.com. By placing your order, you enter into agreement with us and accept our terms and conditions.

Please read it carefully and if you have any doubts or suggestion you can contact us always through info@kyomowatches.com, we'll be glad to help you.

Kyomo Watches reserves the right to revise and amend these Terms and Conditions any time.

 

Company information

KYOMO is a brand owned  by

 

KYO ACC Limited

Company Reg. Number: 2796594

25th Floor, Workington Tower, Bonham Strand 78, Sheung Wan

Hong Kong

 

Barcelona address: 

Carrer Corsega 339

08037, Barcelona, Spain

 

 

 

 Trademark & Copyrights

KYOMO WATCHES is the owner of the website www.kyomowatches.com and its contents. This includes the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from KYOMO WATCHES

Kyomo Watches does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.

Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.

Placing orders

To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your basket before completing your order.

To complete your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step, you will receive an electronic mail confirming from us the acceptance of the order.

Kyomo Watches will supply the products subject to their availability.

If the products are available, you will receive an automatic e-mail of confirmation of your order.

If it were impossible to supply the products included in the order made for any reason, Kyomo Watches will proceed to refund the amount you have paid for the unavailable product.

Guarantee of our products

KYOMO WATCHES guarantees its watches to be free of any manufacturing defect of the movement, the glass and the case for two years from the date of purchase. 

To make this guarantee effective, it is vital to keep the document or supporting documentation for the purchase given to you by Kyomo Watches

 

Note that repair/replacements will not be processed under the warranty in the following cases:
- Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
- Failure or damage caused by unjustifiable repair or customization
- Aesthetic changes that occur during normal wear and tear and aging (minor scratches, alteration of the color on the case/band, peeling of the plating)
- Damages by accidents
- If no purchase proof document is available
- Battery replacement
- Purchases made using online auction sites or other not authorised resellers

Users are hereby informed that the pictures of the products offered on our website are only for illustration purposes and meant as a guideline. Since every piece is assembled and finished by hand – to give you a unique piece to everyone - thus possibly differing from the original.

The descriptions and illustrations of the items offered over the www.kyomowathes.com website are not of contractual nature but merely informative.

Returns

You have 15 days to return any of the products that you have purchased starting at the date of receiving your package. You are responsible for the return shipping costs and we recommend to return the items with a certified postal service so you will be able to track your parcel.

If KYOMO WATCHES has made a mistake regarding your order, we will assume the shipping costs. If that is the case, please contact us as soon as possible at info@kyomowatches.com

KYOMO WATCHES will not accept the return of any products that has been used, washed, not labeled, has undergone some damage or is not in its original packaging. For that reason we request you to be careful with the product until you return it.

KYOMO WATCHES reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.

Payment

The payment methods we accept are: Visa, Mastercard, American Express and Paypal.

The security system of our bank system guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

If there is an error during the payment process with your credit card the payment will not be processed, and your order will be put into standby. You will need to get in touch with us through our e-mail service to determine a course of action regarding your order.


Prices policy & shipping

The prices of the products are specified on our website and KYOMO WATCHES reserves the right to modify these at any time. This will not affect your statutory rights. VAT, other taxes and custom duties are included in the price.

The delivery time is calculated from payment confirmation.

Shipping cost is free and it take between 3 and 5 days.

Preparation for deliveries takes place during working days.

We dispatch all orders within 2-3 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, KYOMO WATCHES will contact you as soon as possible.

Delivery times given at any time by KYOMO WATCHES will always be informative and guidelines, not being binding for KYOMO WATCHES

The delivery of your order will be made to the address placed in your order. Unfortunately, we are unable to change a delivery address once the order has been dispatched.

If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.

KYOMO WATCHES will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.

KYOMO WATCHES will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.

It's in KYOMO WATCHES interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the commitments taken on with you.

If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.

Privacy policy

By making purchases through our website, you have been informed and given your consent to your personal data to be included in the file known as “clients database” previously made know to the Spanish data protection agency, and managed under the responsibility of KYOMO WATCHES

Your information will be kept and saved in a secure database and will not be shared with third parties.

We will use your information to send you the newsletter, but you are always free to unsubscribe to the newsletter at any given time.

Cookies policy

What are Cookies:

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. During your visits to our website we use first and third party cookies. Cookies provide a way for the Web site to recognize you and keep track of your preferences. Source: whatarecookies.com


Copyrights & applicable legislation

KYOMO WATCHES reserves all the intellectual property rights connected to all and any part of this website, also for any act of reproduction, distribution or public disclosure is expressly forbidden.

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, is the property of KYOMO WATCHES and protected by international copyright laws.

Spanish legislation shall be applicable to any action taken on our website as well as any purchase made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.

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