General web and e-shop terms and conditions
This page contains the terms and conditions applied to all orders placed on kyomowatches.com. By placing your order, you enter into agreement with us and accept our terms and conditions.
Please read it carefully and if you have any doubts or suggestion you can contact us always through email@example.com, we'll be glad to help you.
Kyomo Watches reserves the right to revise and amend these Terms and Conditions any time.
KYOMO Watches is a brand owned by:
Isabelle Gavray and Alessandro Cuomo
Carrer Corsega 339
08037, Barcelona, Spain
Hong Kong commercial office for Asia:
House of Commons
25th Floor, Workington Tower, Bonham Strand 78, Sheung Wan
Trademark & Copyrights
Alessandro Cuomo is the owner of the website www.kyomowatches.com and its contents. This includes the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from KYOMO WATCHES
Kyomo Watches does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.
Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.
To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your basket before completing your order.
To complete your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step, you will receive an electronic mail confirming from us the acceptance of the order.
Kyomo Watches will supply the products subject to their availability.
If the products are available, you will receive an automatic e-mail of confirmation of your order.
If it were impossible to supply the products included in the order made for any reason, Kyomo Watches will proceed to refund the amount you have paid for the unavailable product.
Guarantee of our products
KYOMO WATCHES guarantees its watches to be free of any manufacturing defect of the movement for two years from the date of purchase.
To make this guarantee effective, it is vital to keep the document or supporting documentation for the purchase given to you by Kyomo Watches
Users are hereby informed that the pictures of the products offered on our website are only for illustration purposes and meant as a guideline. Since every piece is assembled and finished by hand – to give you a unique piece to everyone - thus possibly differing from the original.
The descriptions and illustrations of the items offered over the www.kyomowathes.com website are not of contractual nature but merely informative.
You have 15 days to return any of the products that you have purchased starting at the date of receiving your package. You are responsible for the return shipping costs and we recommend to return the items with a certified postal service so you will be able to track your parcel.
If KYOMO WATCHES has made a mistake regarding your order, we will assume the shipping costs. If that is the case, please contact us as soon as possible at firstname.lastname@example.org
KYOMO WATCHES will not accept the return of any products that has been used, washed, not labeled, has undergone some damage or is not in its original packaging. For that reason we request you to be careful with the product until you return it.
KYOMO WATCHES reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.
The payment methods we accept are: Visa, Mastercard, American Express and Paypal.
The security system of our bank system guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.
If there is an error during the payment process with your credit card the payment will not be processed, and your order will be put into standby. You will need to get in touch with us through our e-mail service to determine a course of action regarding your order.
Prices policy & shipping
The prices of the products are specified on our website and KYOMO WATCHES reserves the right to modify these at any time. This will not affect your statutory rights. VAT, other taxes and custom duties are included in the price.
The delivery time is calculated from payment confirmation.
Shipping cost is free and it take between 3 and 5 days.
Preparation for deliveries takes place during working days.
We dispatch all orders within 2-3 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, KYOMO WATCHES will contact you as soon as possible.
Delivery times given at any time by KYOMO WATCHES will always be informative and guidelines, not being binding for KYOMO WATCHES
The delivery of your order will be made to the address placed in your order. Unfortunately, we are unable to change a delivery address once the order has been dispatched.
If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.
KYOMO WATCHES will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.
KYOMO WATCHES will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.
It's in KYOMO WATCHES interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the commitments taken on with you.
If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.
By making purchases through our website, you have been informed and given your consent to your personal data to be included in the file known as “clients database” previously made know to the Spanish data protection agency, and managed under the responsibility of KYOMO WATCHES
Your information will be kept and saved in a secure database and will not be shared with third parties.
We will use your information to send you the newsletter, but you are always free to unsubscribe to the newsletter at any given time.
What are Cookies:
Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. During your visits to our website we use first and third party cookies. Cookies provide a way for the Web site to recognize you and keep track of your preferences. Source: whatarecookies.com
Copyrights & applicable legislation
KYOMO WATCHES reserves all the intellectual property rights connected to all and any part of this website, also for any act of reproduction, distribution or public disclosure is expressly forbidden.
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, is the property of KYOMO WATCHES and protected by international copyright laws.
Spanish legislation shall be applicable to any action taken on our website as well as any purchase made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
General Data Protection Regulation (GDPR)
We are a Data Controller of your information.
- Kyomo needs to perform a contract with you
- You have given Kyomo permission to do so
- Processing your personal information is in Kyomo legitimate interests
- Kyomo needs to comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
Kyomowatches.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Website Name uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
DoubleClick DART Cookie
Note that Kyomo Watches has no access to or control over these cookies that are used by third-party advertisers.
Third Part Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Website Name does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com